Frequently Asked Questions
How do I care for my MXVII candle?
 
The following care tips will help you have the best burning experience possible. Following these tips will maximize the life of the candle and create the best burning results.
  • Keep wick trimmed to ¼” at all times.
  • Allow the melted wax to reach the edges of the container before extinguishing (approximately 2-4 hours) to avoid tunneling, especially on the first burn.
  • Burn on a heat resistant surface and never leave unattended
  • When 1/2” of wax remains, it is time to say goodbye and replace with a new MXVII Candle Co. candle!
Note: some discoloration or frosting may occur. This is normal for natural soy wax.

How long will it take to ship my candle?

MXVII Candle Co. candles are made to order. The processing time for standard orders is approximately 2 weeks as soy candles need to cure for maximum scent throw. Orders will ship within 3 days after being completed.

What is the return policy?

Due to the unique, handmade nature of MXVII candles, all sales are final and no returns will be accepted.

However, if your candle arrives damaged or defective, please contact MXVII Candle Co. within 72 hours of receiving the damaged or defective product to initiate an exchange or replacement.

Note: It is very important to follow MXVII care instructions for burning your candle. Replacements will not be issued for problems created by improper burning techniques.

How can I find out all the scents you offer?

MXVII Candle Co. offers seasonal scents for each season of the year, including major holidays. Keep up to date with current seasonal scents on the shop page of this website,on facebook, and on instagram!

How can I stay connected?

Make sure you subscribe to the email list in order to receive tips and strategies for improving your self-care and putting yourself first. Follow MXVII Candle Co. on facebook and instagram to see what's new, current scents, behind the scenes footage, and exciting updates!
MXVII Candle Co.